Shipping Policy

Last updated: December 23, 2024

This document sets out the shipping policy that applies to customers that make a purchase at https://resourcefulliving.com.au. If you have any questions, please contact our customer service team at admin@resourcefulliving.com.au.

1. Shipping Options & Delivery Costs

We offer the following shipping options – you will be asked to select a shipping method at checkout:

• Currently only sell across Australia.
• If you are international please get in touch with us so we can organise separately.

2. Order Processing Time

All orders are handcrafted once the order comes through.

Timeframes:

Items purchased through website – 3 – 5 business days

Custom orders – 4 – 6 weeks

3. Delivery Address & P.O. Boxes

• Please note that we are unable to modify the delivery address once you have placed your order.
• We are sorry but we do not ship to P.O. boxes.
• We are not liable for customers writing their address incorrectly. If the item is returned to sender, the customer will need to pay for shipping.

4. International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

5. Order Tracking

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

6. Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.

7. Lost or Damaged Shipments

7.1 Lost Shipments

If your order is lost in transit, please contact us immediately. We will work with the carrier to investigate the issue and attempt to locate your package. If the carrier confirms that the package is lost, we will discuss options with you.

7.2 Damaged Shipments

If your order arrives damaged, please take the following steps:

1. Take photos: Take clear photos of the damaged packaging and the damaged goods.
2. Contact us: Contact our customer service team immediately and provide them with the photos and a description of the damage.
3. Keep the packaging: Retain the original packaging and damaged goods until the issue is resolved.

We will assess the damage and work with you to find a satisfactory resolution.

7.3 Filing Claims

While we will assist you with the process, the responsibility for filing a claim with the carrier ultimately lies with the customer. We will provide you with all necessary information, such as the tracking number and shipping documentation, to support your claim.

Important Note: It is important that you inspect your package upon delivery and report any damage or loss to us within 1 day of receiving your order. Failure to do so may affect your ability to receive a replacement or refund.

 

9. Contact Us

If you have any questions about our Shipping Policy, please contact us:

• By email: admin@resourcefulliving.com.au
• By phone: 0493880230
• By mail: 113 Northcote Street Kurri Kurri NSW 2327