Refund & Returns Policy

Last updated: December 23, 2024

Thank you for shopping at Resourceful Living.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

1. Interpretation and Definitions

1.1 Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of this Return and Refund Policy:

• Company refers to Resourceful Living Group PTY LTD, 113 Northcote Street Kurri Kurri NSW 2327.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by you to purchase Goods from us.
• Service refers to the Website.
• Website refers to Resourceful Living, accessible from https://resourcefulliving.com.au
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 1

2. Change of Mind Returns

We do not provide refunds for change of mind. This includes situations where you:

• Simply no longer want the item.
• Ordered the wrong size or color.
• Found a similar product elsewhere at a lower price.

3. Conditions for Returns

To be eligible for a return, the Goods must meet the following conditions:

• Purchased within the last 7 days.
• In the original packaging, including all original tags, labels, inserts, and protective materials.

4. Non-Returnable Goods

The following Goods cannot be returned:

• Personalised Goods: This includes items that have been engraved, monogrammed, or custom-made to your specifications.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

5. Sale Items

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. Exceptions may apply if the item is faulty or if required by Australian consumer law.

6. Returning Goods

• You are responsible for the cost and risk of returning the Goods to us.
• You should send the Goods to the following address: 113 Northcote Street Kurri Kurri NSW 2327
• We recommend using an insured and trackable mail service, such as registered mail or a courier service.
• We cannot be held responsible for Goods damaged or lost in return shipment.
• We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

7. Refunds

• Refunds will be processed within 7 business days of receiving the returned goods.
• Refunds will be issued to the original payment method.

8. Faulty Goods

If you receive goods that are faulty, damaged, or not as described, please contact us immediately. You may be entitled to a repair, replacement, or refund under Australian consumer law. We will assess the fault and provide you with the appropriate remedy.

9. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: accounts@resourcefulliving.com.au
• By phone: 0493220830
• By mail: 113 Northcote Street Kurri Kurri NSW 2327

Remember to review this policy carefully and make any necessary adjustments to align with your specific business practices and Australian consumer law.